Frequently Asked Questions
Find quick answers below. Still stuck? Contact support.
Shipping
How long does delivery take?
Products are shipped directly from China and typically arrive within 2–4 weeks depending on the product, shipping route and order processing.
How long does delivery take?
Products are shipped directly from China and typically arrive within 2–4 weeks depending on the product, shipping route and order processing.
Do you ship all over Nigeria?
Yes, we deliver to all states in Nigeria.
Do you ship all over Nigeria?
Yes, we deliver to all states in Nigeria.
How do I track my order?
Log in to your account and go to Orders to see the live tracking timeline of your order.
How do I track my order?
Log in to your account and go to Orders to see the live tracking timeline of your order.
Orders
What is the minimum checkout amount?
The minimum checkout amount is ₦40,000. You may browse and add products freely, but checkout requires a minimum order value of ₦40,000.
What is the minimum checkout amount?
The minimum checkout amount is ₦40,000. You may browse and add products freely, but checkout requires a minimum order value of ₦40,000.
How do I apply a coupon?
Add products to your cart, then enter your coupon code in the cart or at checkout.
How do I apply a coupon?
Add products to your cart, then enter your coupon code in the cart or at checkout.
Payments
What payment methods do you accept?
We accept card payments securely via our payment gateway. Other methods may be added later.
What payment methods do you accept?
We accept card payments securely via our payment gateway. Other methods may be added later.
Is my payment secure?
Yes. All payments are processed securely through our payment gateway and never trust browser-only confirmations.
Is my payment secure?
Yes. All payments are processed securely through our payment gateway and never trust browser-only confirmations.
Returns & Refunds
What is your return policy?
Damaged, wrong or missing items may be eligible for a refund. Please contact support within a reasonable time of delivery.
What is your return policy?
Damaged, wrong or missing items may be eligible for a refund. Please contact support within a reasonable time of delivery.
How do I request a refund?
Open a support ticket or contact support with your order number and the reason for your refund request.
How do I request a refund?
Open a support ticket or contact support with your order number and the reason for your refund request.
Account
Do I need an account to shop?
You can browse and add to cart without an account, but you must create an account (and verify your email) before checkout.
Do I need an account to shop?
You can browse and add to cart without an account, but you must create an account (and verify your email) before checkout.
How do I change my password?
Go to Account → Settings → Security and use Change Password.
How do I change my password?
Go to Account → Settings → Security and use Change Password.
